hibajee FAQ — Bonus, Deposit and Account
From claiming bonuses to depositing funds, playing on mobile to managing your account — answers to the most common questions about hibajee, all in one place.
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This page compiles detailed answers to the most common questions from both new and experienced hibajee members. How the welcome bonus works, which payment methods can be used for deposits, what to do if your mobile connection drops mid-game — all of these topics are covered here. Check this page first before joining hibajee Casino or whenever you run into an issue. For further guidance on specific topics, visit the Responsible Gaming page.
Bonus
Welcome Bonus
No. The welcome bonus at hibajee is available only once per account — at the time of the first deposit. If a member tries to claim this bonus again by opening a new account, it will not be accepted. Several other promotions are active for regular members, including a weekly recharge offer.
Bonuses at hibajee have a limited validity period — if wagering is not completed within the set time, the bonus expires. The exact number of days is stated in the terms at the time of claiming the bonus. It is therefore recommended to read the Terms and Conditions page carefully before accepting any bonus.
When you make your first deposit, hibajee automatically adds a 100% bonus, up to a maximum of ৳20,000. Example: depositing ৳1,000 adds another ৳1,000 in bonus, giving a total balance of ৳2,000. Before you can withdraw the bonus, you must wager the bonus amount 15 times — in this case ৳1,000 × 15 = ৳15,000.
Slot games generally contribute the most towards the wagering requirement. Live casino and card games may also count, but at different rates. Specific rules apply to sports betting. For the exact list, contact hibajee live chat support directly or check the Terms and Conditions page.
Yes, hibajee offers the option to cancel a bonus. However, keep in mind that cancelling a bonus will generally also cancel any winnings earned from that bonus. Before making this decision, it is a good idea to speak with the support team via live chat to be clear on the implications.
Support
Customer Support
hibajee offers support through two direct channels: live chat available on the site at all times, and email. Live chat is the most effective option for a quick resolution. You can also write a detailed description of your issue and send it by email to receive a response. Both channels are available in Bengali.
Yes. hibajee's support team is ready to assist in both Bengali and English. Bangladeshi members who explain their issues in their own language will find it easier to communicate and will receive faster resolutions.
Yes. hibajee's live chat and email support are active 24 hours a day, 7 days a week. Whether it is day or night, the support team is ready to respond whenever you run into a problem. Support is also available during BPL season or on nights with major T20 matches.
Having the following ready will speed up the resolution: your hibajee username or registered mobile number; a description of the issue and the time it occurred; the transaction reference number or a screenshot, if applicable. Providing organised information allows the support agent to look into the matter more quickly.
Mobile
Playing on Mobile
When the connection is restored, the game generally resumes from where it left off. However, in some games, if a round is not completed, the result of that bet may be settled automatically. Check the information section of the specific game for its rules. If there is an issue, let hibajee live chat know.
Yes, hibajee's website works fully in a mobile browser. Accessing the site from Chrome or Firefox gives you all games, deposit, and withdrawal features. A complete experience is possible without installing any app. For more information about the hibajee App, visit that page.
Both the hibajee Android (APK) and iOS apps are available and must be obtained through official channels. For detailed information about the app, visit the hibajee APK page. It is recommended not to download the app from any third-party site directly.
Clearing the browser cache usually resolves the issue. In Chrome, go to Settings → Privacy and security → Clear browsing data → Cached images and files. If the problem persists, try a different network (switch between Wi-Fi and mobile data). hibajee support can also help if you let them know.
Deposit
How to Deposit
Log in to your hibajee account, go to the Deposit section, and select bKash. Enter the amount (minimum ৳300), send money to the bKash number provided by hibajee, and enter the transaction reference number in the form. The balance is credited within a few minutes.
First, wait a little while — it can take a short time for a transaction to be confirmed by a bank or mobile banking service. If more than 15 minutes have passed, contact live chat and provide the payment receipt or transaction ID. The hibajee support team will verify the matter quickly and add the balance.
hibajee itself does not add any processing charge on deposits. However, mobile banking providers such as bKash, Nagad, or Rocket may apply a small charge according to their own policies — check the terms of the relevant service for details. For bank transfers, the bank's own policies apply.
Yes. Deposits via Nagad are supported at hibajee. The process is the same as bKash — go to the Deposit section, select Nagad, confirm the amount, send money to the designated number, and provide the reference. bKash, Rocket, Upay, and bank transfer are also supported methods.
The minimum deposit amount at hibajee across all payment methods is ৳300. This limit applies whether you use bKash, Nagad, Rocket, Upay, or bank transfer. You can find detailed game information and various bet ranges on the hibajee Slots page.
Account
Account Questions
Usernames generally need to be a combination of letters and numbers, with limited use of special characters. Passwords should be at least 8 characters and include a mix of uppercase letters, lowercase letters, and numbers. For security, use a unique, hard-to-guess password for hibajee — do not reuse a password from another site.
Yes, hibajee can be accessed from any device. The first time you log in on a new device, an OTP or additional verification may be requested — this is part of the security process. You can find full details about the login process on the hibajee Login page. It is always recommended to log in from a secure network.
On the login page, select the "Forgot your password?" option. Enter your registered email or mobile number and recovery instructions will be sent to you. After OTP verification, you can set a new password. If you have trouble, contact hibajee live chat and verify your identity to get assistance.
No. According to hibajee's policy, only one account per person is permitted. If multiple accounts are found, they may be cancelled and there is a risk of the balance being forfeited. This rule applies to everyone in the interest of fair play. Full details are stated in the Terms and Conditions.
Yes. Casino and betting services at hibajee are for members aged 21 and above only. Age is verified at the time of registration. Everyone must commit to meeting this requirement before opening an account. For more information about responsible play, visit the Responsible Gaming page.
Didn't find your answer? Get direct support
This page answers the most common questions. If your issue isn't covered here, hibajee's support team is always ready to help you directly.
Live Chat — active 24/7, in Bengali and English
Email: [email protected]
Live Chat is the fastest option — available any time of day, any day, even on BPL match nights.