hibajee's Responsible Gambling Guidelines
Entertainment is best enjoyed within limits. hibajee believes every player has the right to play safely and with awareness.
What Responsible Gambling Is and Why It Matters
Online betting and casino gaming is a leisure activity — much like watching a film or a sporting event. Problems arise when it goes beyond entertainment and begins to affect daily life, relationships, or financial health. hibajee wants every user to play with awareness and within their means.
The core principle of responsible gambling is: never bet with money you need for essentials, avoid gambling repeatedly to chase losses, and remember — every game outcome is entirely random. Our gaming policy and user responsibilities are set out in full in hibajee's Terms and Conditions.
Before you play, ask yourself: how much time and money am I willing to spend? Will I be okay if I do not win today? Honest answers to these questions will help keep your gambling safe.
Tools to Keep Yourself Protected
Set a Deposit Limit
Set a maximum deposit amount per day, week, or month. Once the limit is reached, no further deposits can be made for that period.
Session Time Limit
Set a fixed duration for each session. When the time is up, the system will automatically alert you.
Self-Exclusion
If you feel you need a break, temporarily suspend your account for a set period — 7 days, 30 days, or longer.
Set a Loss Limit
Once you reach a set loss amount, betting will stop for that day — this is effective in keeping financial losses under control.
24/7 Support Chat
Talk to our team via live chat at any time. They will listen to your concerns in Bengali and help you activate any tool you need.
Request Account Closure
If you want to stop gambling permanently, contact our support team to have your account fully closed.
Send a Self-Exclusion Request
Fill in the form below and send it to us via live chat or email. Our team will process your request within 24 hours.
Warning Signs of Problem Gambling
If you notice any of the following signs in yourself or someone close to you, it is important to seek help.
Gambling repeatedly to recover losses
The tendency to place larger bets to win back losses — this is a clear sign of a problem.
Betting with money needed for essentials
Using money set aside for rent, food, or other necessary expenses for gaming can lead to serious financial difficulty.
Spending more time than planned
Playing for hours on end, losing sleep, or taking time away from family — these are signs of excessive dependence.
Hiding it from family and friends
The tendency to keep how much you are playing or spending hidden from the people close to you.
Feeling anxious when unable to play
Feeling restless, irritable, or in a bad mood when you cannot play is a sign of psychological dependence.
Gambling on borrowed money
Continuing to gamble by borrowing from friends, family, or financial institutions can lead to serious financial harm.
Where to Get Help
hibajee Live Chat
Connect with our live chat any day of the week, at any time. Speak in Bengali — our team is ready to help with activating self-exclusion and any other support you need.
Email Support
Write to our support email to get more information or to send a self-exclusion request. Responses are available in both Bengali and English.
Family and Loved Ones
Talk to a family member or a trusted friend. Support from someone close to you can help reduce stress and make it easier to reach the right decision.
Professional Counselling
Speak with a mental health specialist or counsellor. Gambling addiction is a mental health issue — professional support can help address it.
Local Health Services
Contact a nearby hospital or mental health centre. Both government and private mental health services are available in Bangladesh.
Assess Yourself
Our FAQ section contains questions and answers on responsible gambling. Reading through them can help you understand your situation and take the right steps.
hibajee's Commitment
hibajee is not just a gaming platform — it is a responsible service. We believe the long-term wellbeing of our users is what matters most. You can read more about our values and goals on our About Us page.
- Registration by minors is strictly prohibited
- Self-exclusion tools are easy to use and free of charge
- 24/7 support available in Bengali
- Active monitoring of suspicious gambling patterns
- Deposit and loss limits available to set
- Requests for permanent account closure are always accepted
Our Privacy Policy explains how your personal information is kept secure — we use SSL encryption to ensure a safe gaming environment.
Some Tips for Healthy Gambling
- Set a budget before you play and stick to it
- Do not treat gaming as a source of income — it is entertainment
- Take breaks during long playing sessions
- Avoid playing under the influence of alcohol or when emotional
- If you win, stay calm rather than placing larger bets
- Family and social responsibilities always come before gaming
- Remember — the outcome of any game is entirely random
- Review your spending regularly