hibajee Privacy Policy

Last Updated: January 2025

This privacy policy applies to all services and activities of the hibajee platform. When you register on hibajee, log in, or use any service, you are considered to have accepted the terms of this policy. This policy should be read together with our Terms and Conditions, as both documents together form the complete framework of our service.

1 Scope of Information Collection

hibajee collects certain types of information to improve the user experience and provide a safe service. This information comes from two main sources: information you provide directly, and information generated automatically while using the platform.

1.1 Information You Provide Directly

During registration and account management, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form — never readable directly)
• Payment method details: bKash, Nagad, Rocket, Upay or bank account information
• National ID card or passport details for identity verification (as part of the KYC process)
• Messages and attachments you send to support or complaints

1.2 Automatically Collected Information

The following technical information is automatically recorded while you use hibajee:

• IP address and device type
• Browser name and version
• Access time, date and session duration
• Log of which pages you have visited
• Data collected through cookies and similar tracking technologies
• Deposit and withdrawal transaction history
• Summary information on gaming activity

2 Purpose of Using Information

hibajee uses collected information only for specific and legitimate purposes. No information is used beyond the approved scope.

• Account Management: Registration, login, password recovery and security verification.
• Transaction Processing: To correctly complete deposit and withdrawal requests.
• Bonuses and Offers: To confirm your eligible promotions and correctly apply wagering conditions.
• Customer Support: To resolve your issues via live chat or email.
• Fraud Prevention: To detect unauthorised access and fraudulent activity.
• Age Verification: To ensure all platform services are available only to users aged 21 or above.
• Platform Improvement: To analyse usage patterns and improve service quality.
• Communication: To send important account-related notifications and security alerts.

3 Data Storage and Protection

The security of your information is hibajee's top priority. All data is transmitted using SSL (Secure Socket Layer) encryption technology, which keeps communication between your browser and our servers fully secure.

3.1 Technical Security Measures

• 256-bit SSL encryption — active on all data transmissions
• Passwords stored in hashed form only — no staff member can read them directly
• Firewall and intrusion-detection systems active 24 hours a day
• Automatic account suspension when suspicious activity is detected
• Regular security audits and vulnerability assessments

3.2 Data Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, certain specific information — particularly transaction history and identity verification documents — may be retained for the applicable period to meet legal and financial obligations.

4 Sharing Information with Third Parties

hibajee does not sell or lease your personal information. However, in certain circumstances, limited information may be shared with trusted third parties:

4.1 Payment Processors

Transaction information is shared with the relevant payment providers to process bKash, Nagad, Rocket, Upay and bank transfers. This information is used solely to complete transactions.

4.2 Technology Service Providers

Only the minimum necessary information is provided when working with contracted partners for gaming software, cloud hosting and security services. These partners are contractually bound to uphold our privacy standards.

4.3 Legal Obligations

hibajee will disclose information when required to comply with a court order, a lawful request from an investigative authority, or applicable law. In such situations, the policy is to provide as little information as possible.

5 Cookie Policy

The hibajee website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the website remember your preferences and session information.

5.1 Types of Cookies and Their Purpose

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: Remember your language preference and display settings.
• Analytics Cookies: Collect platform usage statistics to assist with improvement.

You can control or disable non-essential cookies from your browser settings. However, this may limit some functionality of the platform.

6 Your Rights

As a hibajee user, you have certain rights over your own information. To exercise these rights, contact our support team.

• Right to Access: You can request to know what information hibajee holds about you.
• Right to Correction: If any information is incorrect or outdated, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted — however, complete deletion may not always be possible due to legal obligations.
• Right to Restrict Processing: In some cases you can object to how your information is used.
• Right to Portability: You can request to receive information held about you in a structured format.

7 Protection of Minors

All hibajee services are strictly for individuals aged 21 or above. No information about any person under 21 is knowingly collected or stored. Age verification during registration is mandatory. If any user registers with false information, their account will be closed immediately and all associated information will be deleted. Compliance with the Responsible Gaming guidelines applies to every hibajee user.

8 International Data Transfers

hibajee may use international servers to operate its technology infrastructure. Even if data is transferred outside Bangladesh in such cases, equivalent protection is ensured. This protection is maintained through contractual security measures and strict data processing agreements.

9 Security Breach Notification

If the security of your information is compromised for any reason and this poses a risk to your rights or interests, hibajee will notify you within a reasonable time. The notification will include information about the nature of the breach, the potential impact and what steps you can take. You can visit our Frequently Asked Questions (FAQ) section for general questions and information about our platform.

10 Changes to This Policy

hibajee reserves the right to update this privacy policy as needed. If any significant changes are made, a notification will be sent to your registered email or mobile, or a clear notice will be displayed on the platform. Continued use of the platform after a change will be taken to mean the new policy has been accepted. The "Last Updated" date at the top of the policy always indicates the date of the most recent change.

11 Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, contact us through the following: